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Go to shopVersion 2026-09-01
These are the terms between RaceLoop AB and you as an organiser when you use our queue system at your events. Part B is a data processing agreement and applies as soon as you collect visitor data through the system.
Access to RaceLoop's queue system for your own events: queue handling, tickets on visitors' phones, leaderboard and notifications. The free plan shows "Queue system by RaceLoop" on the visitor's screen. Pro replaces it with your own branding and adds paid lanes, statistics for your events and export of the visitor list.
Your own events, what you promise your visitors, and that the staff you give accounts to use the system only for that purpose. Accounts are personal. You are responsible for the accuracy of the information you enter.
That the service works as described and is secure. We do what we reasonably can to keep it available, but we give no guarantee of uninterrupted operation. The queue system is a tool at your event, not a life-critical function, and you should have a plan for carrying on if it is down.
Pro is paid in advance per period via Stripe. You may cancel at any time; your branding, your paid lanes, the statistics and your lead export remain until the end of the period. After that the account returns to the free plan with all content intact. We do not refund started periods.
We may suspend an account used for something other than your own events, that breaks the law, or that puts visitors at risk. We tell you first where possible. You always get your data out before an account is closed.
Support is provided by email to info@raceloop.se. On weekdays we reply within one business day. On an event date you have registered in advance we reply within 60 minutes during the hours of the event. We promise a response time, not a resolution time: not everything can be solved remotely in the middle of an event, and some things need someone on site to try something. We accept a limited number of organizers per day so that we can keep this. Book your date in good time. If the day is full the system says so when you activate the event, and we will help you find another date. Planned maintenance is scheduled outside weekends and announced in advance to organizers with events booked.
When your visitors join the queue you are the data controller and RaceLoop the processor. You decide why the data is collected; we process it only on your instructions and under this agreement.
Name, email address, time of registration, which simulator the visitor chose, lap time, and any notes your staff write. The category of data subjects is visitors at your events. No special category data is collected, and the system must not be used for it.
To run the queue during the event, and if you have enabled lead collection also to let you follow up with visitors afterwards. We do not use your visitor data for our own marketing and never pass it to other organisers.
Data is encrypted in transit, access requires authentication, and each organiser's data is separated from every other's at system level. Our staff have access only to the extent needed for operations and support.
We use sub-processors for hosting and email: currently Railway (hosting), Vercel (web), Stripe (payments) and Resend (email). All process data within the EU/EEA or under a valid transfer mechanism. We notify you before replacing a sub-processor that handles visitor data.
Visitor data is deleted automatically after the period you choose in the panel, 90 days by default and 365 at most. You can delete all visitor data at any time from the panel. The event itself and its statistics remain, without personal data.
Visitors may request access, correction or erasure. You answer them. We help you without undue delay with whatever you need from the system, and export and deletion are self-service in the panel.
If we discover an incident affecting your visitor data we notify you without undue delay, with what we know about what happened, which data is affected and what we are doing about it.
When your account is closed we delete your visitor data within 30 days, or sooner on request. You get the chance to export it first.
The terms are accepted in the admin panel before lead collection is enabled. The acceptance is recorded with name, account and timestamp.
Questions about the agreement: info@raceloop.se
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